Our Services

We Focus On Your Technology So You Can Focus On Your Business

24/7/365 Monitoring

SergeMD offers daily monitoring, reporting, and patching of any individual parts for a client’s entire infrastructure. The remote support desk includes all support avenues (phone/email/remote connection) Monday through Friday 7:00 AM – 6:00 PM.

Tier One Helpdesk Support

Serge will provide first line support for software programs, telecommunications platforms, electronic health records and practice management solutions. Tier one support includes initial issue triage, documentation of the issue and resolution procedures. If the issue is unable to be resolved by Serge, the issue will be escalated to specialists and the process will be managed by Serge until resolved, or a resolution is identified.

Network & Server Administration

Whether you’re looking to improve your wireless network, manage firewalls and security appliances, or need to build and maintain a virtual server environment, our team of network and system administrators have what it takes to ensure your technology is running and not dragging its feet.

Cloud Backup Solutions

Our SergeSync product provides nightly backup jobs of defined files and paths for on-site or hosted servers and/or workstations at a monthly rate. Off-site backup and restoration services and management. These backups are geographically redundant for disaster recovery and offer 24×7 data recovery available via the internet.

VoIP / Cloud Communications

Cloud software continues to flip the communications industry on its head, allowing companies like yours to utilize high-value software and services like Hosted PBX and VoIP, SIP Trunking, Unified Communications – click here to learn more and take the online assessment.

Flat-Rate Dispatches

One of the things that sets us apart from most IT support companies is our flat-rate dispatches.  If you’re signed up for our remote monitoring and support desk services you are only charged a small fee when a technician is dispatched to your location. This keeps you from mounting hourly charges when troubleshooting requires multiple hours of assistance.

Email Management

SergeMD is able to support and administer your email services whether they are cloud-based or through Microsoft Exchange Server.  Tired of having the physical upkeep of a server for your email?  Get in touch with us today about migrating to a cloud-based solution.

Inventory Management

Inventory management is a key element of any financial and budgetary performance of a company, and we will perform an initial assessment, regular inventory count, and regular reporting on all networked devices at client facilities, and will deactivate any technology that is found to be missing or has been stolen.

Site Assessment Services

Designed to provide an objective onsite evaluation of hardware, software and network systems.
• Installation and configuration of Onsite Manager software and devices
• Initial network assessment
• Initial asset inventory (both hardware and software)
• Baseline security analysis
• Detailed needs assessment
• Client plan and IT roadmap

Vendor Management

As an experienced MSP, Serge has established strong relationships with vendors and suppliers of hardware, software, and solutions, and is able to support our clients in the management of third-party vendors where needed, with the goal of controlling costs and driving service expectations. Serge also provides proactive investigation of potential vendor solutions for ongoing and anticipated issues that are voiced by clients, as well as the regular assessment of new technology that is launched by third-parties in the business verticals we serve.

Special Projects and Enterprise Consulting Services

Clients often request Serge for additional work not identified through our standard service agreements. Prior to providing additional services, we will complete a written estimate for these requested services, and a timeline to completion. Work in this capacity has included EMR upgrades, hardware refresh of more than ten units, support of system wide upgrades, penetration testing, and new software deployments.

Offsite Support of Provider Personal Devices

From time to time, our clients and their staff may require assistance with their personal technology devices, and for that reason we can extend the Remote Support functionality described above to meet those needs. Offered as an ancillary service, this can be billed either to the employer or to the staff member on a per-incident basis.

2100
End Users Supported
12600
Support Tickets Resolved in 2016
11500
Support Calls Answered in 2016
2000
Service Calls Completed in 2016

Our Partners

Interested in learning more about our managed services?  Contact Us